LAE offers users this new service channel, loteriasyapuestas.esas the only official online channel with the same guarantees and functionalities provided when operating in the traditional manner, via physical points of sale.

Once you receive confirmation of your participation, which is issued online immediately with central gaming systems, you will know for sure that your combinations and forecasts are participating in the sweepstakes or contest, with the guarantee of LAE.

Under no circumstances is LAE able to guarantee the satisfactory outcome of participations entrusted to independent administrators.

LAE shall keep and process all personal user data, banking and credit card details, payment and prize claim transactions secure end-to-end, guaranteeing their integrity (that the information is not corrupted), confidentiality (that it is only known to whoever needs to know) and availability (that is available when needed).

Some detailed aspects:

• Any information being transferred from the participant's computer to the technical internet facilities of LAE shall be encrypted during transit according to the usual system (supported by your browser, using the SSL cryptographic protocol which activates the 'padlock' on your browser) which is activated by the use of a server certificate issued for LAE by the National Mint (Fábrica Nacional de Moneda y Timbre, or FNMT).


• The credit/debit card payment system used integrates 'Secure Online Payment', also known as 3DSecure, which guarantees that card payments are made only and exclusively by their holder.


• The web application is designed to avoid leaving traces of the transmitted information on your computer, in a manner such that you can technically access the service from any location without fear. Nonetheless, the computer may be configured to save your browsing history, any websites visited, passwords entered, etc. Unless you are an expert, we advise you to use the service only from trusted computers.


• The web application makes use of an access control mechanism which requires you to identify some 'hard to read' letters in order to prevent anyone from easily usurping you. This is a minor inconvenience which makes a fundamental contribution to the protection of your data and the service.


• The safe-keeping of all the information in the facilities of LAE is registered, processed and backed up by robust equipment and communications, to ensure that it is always at your service.


• Customer care, which is provided by the Customer Service Centre, is operated by employees of the LAE group, specialised in Games, according to strictly controlled and automated procedures, thus ensuring that the information is safeguarded under the appropriate conditions.


• All of this is based on professional means of operation, in accordance with the most up-to-date standards of information security (ISO 27mil and WLA-SCS) credit card data processing (PCI-DSS) and quality management (ISO9000)

Nonetheless, with regard to the above, LAE would like to remind internet users that the Internet is not always as safe as one might expect or as it may seem.

Although LAE can not prevent users from suffering some kind of incident during their Internet use, LAE takes the utmost care in its operations and systems to prevent malfunctions to the greatest extent possible. In fact, the system is designed to ensure that prizes are received only by the users these are destined to.

Nonetheless, there is nothing LAE can do to protect the confidentiality of the data of a particular Participant or other components if said Participant is not careful to protect the confidentiality of his/her username and password. Given that there are risks on the Internet, LAE encourages users to take the appropriate, mainly technical and behavioural actions to protect themselves in the face of threats such as identity theft or the violation of communications. As examples:

• As regards your equipment and to the extent you deem necessary, you are advised to make use of the latest software versions, as these tend to integrate increased security measures to protect the confidentiality or integrity of your data, and to properly review your settings to, for instance, prevent your browser from providing your username, password or email address to any web servers you access that might request them.


• As regards your behaviour, we would ask you to access the LAE website, loteriasyapuestas.esby entering the web address yourself rather than using hyperlinks or untrusted favourites in order to avoid certain deceptions, and never to provide your access or personal details by email or on the phone, always ensuring that you call the right number to reach the Customer Service Centre.