Last access: Session: - Last access:


For consultations regarding the website: your user account, your online bets or your prizes, as well as any consultation related with Loterías del Estado and its commercial network.

Telephone opening hours: Monday to Friday from 08:00 to 21:30. Saturdays from 8:00 to 15:00. Customer Service Centre telephone numbers: 900 11 23 13 / 91 596 23 00. Postal address: SELAE Customer Service Department, calle Poeta Joan Maragall 53, 28020 Madrid (Spain).

For exclusive queries about data protection: click here

Otherwise, respond in writing using this contact form, selecting a topic from the drop-down list, and without the use of quotation marks in the message:

Contact form:

I have read and accept thePolitica Privacy Policy

We inform you about how we will process your personal data to deal with your queries related to the web:

Basic data protection information (Layer I)

Data Controller

Sociedad Estatal Loterías y Apuestas del Estado, S.M.E., S.A. (SELAE) - A86171964


Management of the queries received from the website.


The legitimating grounds for the processing is the legitimate interest of both parties.


No communication will be made to other entities, except those communications that are produced as a result of obligation or legal necessity. There are no transfers to third countries or international organisations that do not offer sufficient guarantees.


To access, rectify and delete data as well as other rights, as explained in the Layer II information.

Source of the Data

The data comes from the data subject.

Additional information

You can check the additional and detailed information on Data Protectionhere.