Loterías y apuestas

Current status of your User Registration on loteriasyapuestas.es

By virtue of the prevailing gambling regulations and the Gaming Contract on loteriasyapuestas.es, your User Registration status affects your capacity at all times to take part in the games on our website, and also possible affects the operations you can perform on your User Account.

The statuses possible are the following:

• CORRECT: your User Registration is in order. You have successfully passed the identity verification processes established by the competent body and all the conditions established in your Gaming Contract. You can operate as normal on loteriasyapuestas.es
• UNVERIFIED IDENTITY: we have been unable to verify with the competent body that your personal details are correct and correspond to a personwho is legally of age. This could be due to differences between the details you have submitted to us and the details stated on your official ID card or Foreigner Residence Permit, or it may be simply due to technical problems. Until we can verify your identity, prevailing legislation requires that we do not allow you to take part in our games on this website. Consult our special assistance service to deal with this, or contact us if you need help
• SUBJECTIVE BAN: your personal identification is correct but, according to the competent regulatory body, you are subject to subjective ban from accessing the game as per the Spanish Gambling Act 13/2011 of 27 May. This situation usually arises if a) you or one of your direct relatives is linked in any way with SELAE, or b) if you are included on the General Register of Banned Gamblers (RGIAJ), which is managed by the gambling regulator. In accordance with prevailing legislation and the Gaming Contract you have signed, we are obliged to restrict your activities on loteriasyapuestas.es; among other things, you will not be able to place bets or claim prizes. If you think there is an error, or that none of the aforementioned cases apply to you, please contact us.