Loterías y apuestas

Profile

In this section you can view and modify your personal data when you wish. The only sections that you cannot modify are your name and surnames, the ID/Tax card number, the nationality and your date of birth.

You can also view the current status of your User account data. The status of these data affects at all moments your capacity to participate in our games through this website and/or collect the potential prizes, as well as the operations that you can carry out on your user account.
■Verified data: your user registration is in order. You have successfully succeeded the identity verification processes established by the competent organisation and all the conditions established in your Game Contract. You can operate normally in loteriasyapuestas.es.
■Non-verified identity: we have not been able to check with the competent organisation that your personal data are correct and correspond to a legal age individual. This can be due to differences among the data that you have provided and the ones that appear in your ID Card or Foreigner Identification Card, or simply to technical problems. SELAE is obliged that you overcome this verification to be able to participate in our games through our website. . Consult our special help for these cases, or contact us if you need any help.
■Subjective prohibition: your personal identification is correct but, in accordance with the competent regulating organisation, you incur in one of the causes of subjective prohibition of access to the game contemplate in the Law 13/2011, of 27 May, of Game Regulation. This situation happens if you or one of your family members of first grade is linked to SELAE in any way, or if you are registered in the Registro General de Interdicciones de Acceso al Juego (RGIAJ), managed by the competent regulating organisation in terms of game. In accordance with the legislation in force, as well as with the Game Contract that you subscribed, we are obliged to restrict your operations in loteriasyapuestas.es; among other things, you will not be able to carry out bets or receive prizes. If you think that this is owing to an error, or if you are not in any of the above-mentioned situations, please contact us.



We remind you that any incorrect data will provoke difficulties when collecting a prize, therefore we recommend that you ensure that the data that appear in your profile are the correct ones. Additionally, we remind you that any fraudulent use will cause the needed legal measures on behalf of SELAE.

SELAE ensures the privacy of your data in accordance with the Organic Law 15/1999, of 13 December, of personal data protection and their complementary regulation.