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The current regulations require us to verify the personal data you have provided us through documentary evidence should you wish to download or collect a prize in your bank account or pay into the platform a cumulative total for all your payments since 28/3/2019 that exceeds €150.
To do so, you will have to access our Identity Documentary Verification Process through your user profile in My Details -> Personal Details on our web Platform, or through our official App for IOS and Android.
You have two options to verify your documentation automatically:
1) You can start with a mobile device with a camera and allow us to take:
2) You can also start it from your PC or any mobile device by attaching:
Our process will automatically validate that the information presented corresponds exactly to the personal data that you indicated in the registration process. From that moment the restrictions on collecting, downloading and the payment of prizes will be lifted.
If you registered with an NIE and you do not have an identity document with a photo, during the Automatic Identity Document Verification Process, when verifying that the document you provide is not enough to verify your identity, we will indicate how you should proceed to perform your identity verification manually.
In general, and for your convenience, this process is carried out in an automated way as this minimises the time taken, but if you have any problems during the process, you can contact us on 900 29 41 05. In general, and for your convenience, this process is carried out in an automated way as this minimises the time taken, but if you have any problems during the process, you can contact us on
Remember that you may have to carry out this process a number of times, even if you have already done it before, because the documentation or information provided may become obsolete.
The Directorate General for Gambling Regulation, by way of the legislation currently in force, obliges all online gaming operators to verify the ID documents of their gamers in order to prevent fraud and access by minors using other people's personal data. We at Loterías del Estado, are committed to responsible gaming management and we scrupulously comply with this regulation and proactively work towards preventing any incident of this nature.
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