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The internet gambling regulation of 31 de October 2018 , which affects players registered prior to 30 March 2019 on any online gambling website with a valid licence (including State Lotteries), requires us to do so, given that it is an essential requirement to be identified in order to participate in online gambling in Spain. This regulation does not affect face-to-face gambling, where it is not necessary to identify oneself in order to participate.
In the event that you meet any of the following requirements, you must verify your identity in order to continue to participate in the online game:
In addition, SELAE may require a recent and successful documentary verification of identity in those cases it deems necessary in its actions against fraud and money laundering.
The regulations require that the total amount of money a person can add to an online gaming operator's website without having their personal data documented must not exceed €150 since this regulation was published, which was on 30 March 2019. So, a player who has added €50 three times (total of €150) since that date will need to verify their identity in order to add more money, while if another player adds €49 three times (total of €147) they may add another €3 before having to verify their identity. In any case, the money stored in the lotobolsa can be used to bet at any time, with no restrictions.
This process complies with data protection regulations. Note in particular that:
It is possible to verify documentation through a personal computer, following the procedure established for this purpose and accessible from the menu My Data -> Personal Data. This procedure is manual and requires the documentation to be uploaded to SELAE's website through a form.
Through mobile phones this process is automated (given that this type of device usually incorporates more sophisticated cameras with better features than those of personal computers, guaranteeing a minimum for the process to be completed successfully), including scans of the documentation that are uploaded directly to the website or to the official SELAE sales App.
In this case, it is necessary to go to www.loteriasyapuestas.es with a mobile phone with internet access (even if you are not the owner) then log in to the website using your personal details to complete the process. This process can be carried out with virtually any mobile device or tablet with internet access, whether iOS or Android.
With the documentation provided we can only ensure that your details are correct by checking them against those we have registered in your gambling account, but we cannot guarantee that you are the real owner of the document that performs the action and that there is therefore no identity theft. By means of the video we will check these aspects (by checking the photo of the DNI/NIE with an image taken from the video). This biometric processing of your data helps us to protect you as a consumer, and especially to prevent gambling by minors and excessive gamblers.
There are two options:
Simply go to the Apple Store, search for, download and install our app ("Loterías y Apuestas del Estado"). The link is also available on our website, el at the bottom of the screen ("Available on the App Store").
There are two options:
Just go to our website www.loteriasyapuestas.es, and go down to the bottom of the screen, where you will see the link "Available for Android". Click to access the page to download our official app, and when you click on the “For Android” button. the download of the file that contains our official Android App will begin.
Once downloaded, you must find the file on your phone to run it and start the installation of the app. Keep in mind that prior to installation, the Android operating system will indicate that this software comes from “unknown sources”, since it has not been downloaded from Google Play. You must accept the installation for it to continue and finish.
Loterías del Estado guarantees that our official App, downloaded from our website, is completely secure and does not contain any software that could put your Android mobile at risk.
When installing the file that contains our app and running it to install it, you must make sure you answer the questions asked by the Android operating system and indicate that you trust the software you are installing. If you complete this step, the app will be installed automatically without any difficulty, you will simply be asked for permission to access your camera (to perform the documentary verification), microphone (to play using your voice) and GPS device (to ensure that you are playing from Spain).
If you use your mobile, you can start by having your DNI/NIE on hand and entering the Personal Data page with a browser and pressing the "Verify from mobile" button. Remember that in this case you must allow your browser (we recommend Chrome or Safari) to use your phone's camera device (as we will need to take two photos of your ID and a video of your face to ensure that you are the owner of the document being shown). To grant these permissions, before going to our website you must go to “Settings” on your phone, and then select your browser in “Applications”. Once selected, you will see the option “Permissions”, where you must add the “Camera” to be able to use it in the verification process. Furthermore, using your mobile or a personal computer, you can start the process by clicking on the alternative manual verification link that also appears on the Personal Data page. In this case we will ask you to attach three files: one showing the front of your DNI/NIE, another showing the back of your DNI/NIE, and a third with a picture of your face.
The main problems are usually due to two reasons:
In any case, we advise you to carry out the process in a well-lit area, without direct light that may cause unwanted reflections.
If you do not currently have a National ID Card, but do have a Foreign Resident’s ID Card, follow the same process. If you only have a valid resident's card and valid passport, you must manually verify by providing this documentation along with a photograph in .jpg, .jpeg, .png, .gif format.
In the event you only have a residency card, you must submit it along with the National Identity Document from your country of origin and a photograph in .jpg, .jpeg, .png, .gif format and with a size smaller than 20 MB through our contact form (Option "11.-Documentary verification of identity") and wait a few days for us to verify your identity.
Of course, you can always call us at 900 29 41 05 and we will try to help you complete the document verification process in a fast and satisfactory way.
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