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How do I prove my identity?

Frequently Asked Questions about Identity Document Verification

    • ¿Why do I have to verify my identity to continue playing on the Loterías y Apuestas del Estado website and not when I go to a point of sale in person?

      The online gambling regulation of 31 de October  2018 which affects players already registered as at 30 March 2019 on any online gambling website with a valid licence (which includes Loterías del Estado) requires us to do so. This regulation does not affect in-person gambling where it is not necessary to provide ID to participate.



    • I have received an email stating that I must verify my identity on the website in order to continue participating. Is this true?

      Our players have been notified by email and through internal messages on their Game Account inbox that, as of 1 January, the First Transitory Provision of the online gambling regulation of 31 de October  2018  requires us to verify the identity of all players who meet any of the following requirements:


      • Have added a total exceeding €150 to their lotobolsa (Loterías del Estado game account) between 30 March 2019 and the current date.
      • Want to transfer funds from their lotobolsa to their bank account.
      • Want to have a prize paid into their bank account.

      In the event that they do not meet any of these requirements, players can continue playing as until now, until they meet one of said requirements.



    • ¿What does "have added a total exceeding €150 to their lotobolsa since 30 March 2019” mean?

      The regulations require that the total amount of money a person can add to an online gaming operator's website without having their personal data documented must not exceed €150 since this regulation was published, which was on 30 March 2019. So, a player who has added €50 three times (total of €150) since that date will need to verify their identity in order to add more money, while if another player adds €49 three times (total of €147) they may add another €3 before having to verify their identity. In any case, the money stored in the lotobolsa can be used to bet at any time, with no restrictions.



    • I want to ensure the protection of my personal data. Is identity verification consistent with my data protection rights?

      Here is all the information about data protection in this regard.

    • Note in particular that:

      - Images of your DNI and images/video of your face are used to verify that these correspond to each other and to ensure responsible play, through a biometric analysis process that requires your consent (see previous data protection information). The images are stored according to the regulations.

      - You can always exercise your right to erasure, which would entail blocking the data (suspension of all processing except those derived from legal obligation/defence), and subsequent irreversible final erasure after the established storage periods, even though this blocking means you will lose access to the service. Keeping the service active is incompatible with the deletion of the data.

  • ¿Can I verify myself through my personal computer or should I use only a mobile?

    The automated identity document verification process requires you to make a video to ensure that you are the owner of the document that is provided, and to ensure that the details on the document match the data recorded on our website.  Personal computers generally do not have cameras sophisticated enough to make a video recording that ensures the minimum requirements for the process to be completed successfully. However, if you wish to use your computer on the personal data screen, we provide you with a link to an alternative method of verification.



  • I don't have a phone with an internet connection. How can I send my data?

    In this case, it is necessary to go to  www.loteriasyapuestas.es  with a mobile phone with internet access (even if you are not the owner) then log in to the website using your personal details to complete the process. This process can be carried out with virtually any mobile device or tablet with internet access, whether iOS or Android.



    ¿Why, in addition to my DNI/NIE do I need to take a video including my face?

    With the documentation we can only ensure that your data is correct; we cannot guarantee that you are really the owner of the document and that identity theft is not taking place. We use the video to check these aspects (after checking your DNI/NIE photo with an image extracted from the video). This biometric processing of your data helps us to protect you as a consumer, and especially to prevent minors or players with excessive spending habits from playing.



    I have an iPhone, how do I verify my identity?

    There are two options:

    • Although it is not essential, the fastest way is to download the  official Loterías app from the Apple Store  (“Loterías y Apuestas del Estado”)  then go to “View profile” in the menu and click on “Verify Identity".
    • You can also verify your identity by going to our website  www.loteriasyapuestas.es, with your usual browser (preferably Chrome or Safari), logging in and going to "Verify identity" in the "Personal data" menu to start the process.

  • I have an iPhone, how do I get the official Loterías app?

    Simply go to the Apple Store, search for, download and install our app ("Loterías y Apuestas del Estado"). The link is also available on our website, el at the bottom of the screen  ("Available on the App Store").

  • I have an Android, how do I verify my identity?

    There are two options:

    • Although it is not essential, the fastest way is by downloading the file that contains our official app  from the footer of our website ("Available for Android") and clicking the "For Android" button. You then need to install the downloaded file by running it, taking into account that the Android system will warn you (and you will have to click on accept) that the software comes from “Unknown sources” as it has not been downloaded from Google Play. Loterías del Estado guarantees that our official App, downloaded from our website, is completely secure and does not contain any software that could put your Android mobile at risk, so you can perform the installation process without any worries. Once the app is installed, you will have to complete the document verification process by going to “View profile” in the menu and clicking on “Verify Identity”.
    • You can also verify your identity by going to our website www.loteriasyapuestas.es, with your usual browser (preferably Chrome or Safari), logging in and going to "Verify identity" in the "Personal data" menu to start the process.

  • I have an Android, how do I get the official Loterías app?

    Just go to our website www.loteriasyapuestas.es, and go down to the bottom of the screen, where you will see the link "Available for Android". Click to access the page to download our official app, and when you click on the    “For Android” button.  the download of the file that contains our official Android App will begin.

    Once downloaded, you must find the file on your phone to run it and start the installation of the app. Keep in mind that prior to installation, the Android operating system will indicate that this software comes from “unknown sources”, since it has not been downloaded from Google Play. You must accept the installation for it to continue and finish.

    Loterías del Estado guarantees that our official App, downloaded from our website, is completely secure and does not contain any software that could put your Android mobile at risk.



  • I have an Android and I can't download the app because I get a lot of error messages. What do I do?

    When installing the file that contains our app and running it to install it, you must make sure you answer the questions asked by the Android operating system and indicate that you trust the software you are installing. If you complete this step, the app will be installed automatically without any difficulty, you will simply be asked for permission to access your camera (to perform the documentary verification), microphone (to play using your voice) and GPS device (to ensure that you are playing from Spain).



  • I do not want to use the official app; how do I verify my identity? 

    If you use your mobile, you can start by having your DNI/NIE on hand and entering the Personal Data page with a browser and pressing the "Verify from mobile" button.  Remember that in this case you must allow your browser (we recommend Chrome or Safari) to use your phone's camera device (as we will need to take two photos of your ID and a video of your face to ensure that you are the owner of the document being shown). To grant these permissions, before going to our website you must go to “Settings” on your phone, and then select your browser in “Applications”. Once selected, you will see the option “Permissions”, where you must add the “Camera” to be able to use it in the verification process.  Furthermore, using your mobile or a personal computer, you can start the process by clicking on the alternative manual verification link that also appears on the Personal Data page. In this case we will ask you to attach three files: one showing the front of your DNI/NIE, another showing the back of your DNI/NIE, and a third with a picture of your face.

  • I have uploaded my identity document (front and back) to the platform and the small video requested, but I still cannot verify my identity
  • The main problems are usually due to two reasons:

    • The poor quality of the photograph taken of the front of your document, which does not allow your photograph to be seen clearly enough (perhaps due to reflections or a dark environment).
    • A poor quality video that does not allow us to confirm that the person taking the video is the same as the person shown in the documentation. It is usually due to blurry or choppy videos that do not focus on the face, or videos made with poor lighting.

    In any case, we advise you to carry out the process in a well-lit area, without direct light that may cause unwanted reflections.



  • I am a permanent foreign resident in Spain with an unexpired Identity Card or passport. How can I verify my identity on the website?

    If you do not currently have a National ID Card, but do have a Foreign Resident’s ID Card, follow the same process. If you only have a valid resident's card and valid passport, you must  manually verify   by providing this documentation along with a photograph in .jpg, .jpeg, .png, .gif format.



  • I am an EU citizen residing in Spain but I have neither a Foreigners’ Identity Card nor an unexpired passport. How can I verify my identity on the website?

    In the event that you only have the residency card, you must submit it along with the National Identity Document of your country of origin and a photograph in .jpg, .jpeg, .png, .gif format and with a size smaller than 20 MB to the email address  verificacion.identidad@selae.es   and wait a few days for us to verify your identity.

  • ¿ Can I talk to someone for help during the process?

    Of course, you can always call us at 900 29 41 05 and we will try to help you complete the document verification process in a fast and satisfactory way.