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This commitment to responsible gaming is reflected in the implementation of the best responsible gaming practices. Since 2013, Loterías has been certified by the European Lotteries Association's Code of Practice for Responsible Gaming.
This code of practice framework requires re-certification every three years to ensure that certified operators continue to work on continuous improvement in each of the sections they operate in.
The management model of Responsible Lottery Gaming follows the ten sections defined. in the EL Responsible Gaming Standard: Research, employee training, sales agent training, game design, remote gaming channels, advertising and marketing, referral to treatment services, information for players, dialogue with stakeholders, reporting and certification.
The European Lotteries Association's Responsible Gaming Standard: