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Policy and Principles
In all its operations and activities, Loterías is firmly committed to Responsible Gaming, based on the following policy and principles:
Responsible Gaming Policy
- Comply with legislation regarding gaming and responsible gaming, as well as other commitments voluntarily adopted by SELAE.
- Implement all mechanisms, both preventive and operational, within our reach to prevent the sale of games to minors.
- Design and implement games that have a low-risk profile for problematic gambling.
- Promote a culture of Responsible Gaming within SELAE through training for employees, point-of-sale agents, and delegates, as well as the ethical and responsible conduct of SELAE professionals to minimize potential negative impacts caused by gambling.
- Design and implement mechanisms that allow participants to have control over their gaming.
- Promote the implementation of mechanisms for preventing and detecting risky gaming behavior among participants, implementing appropriate measures through our sales channels and conducting proper monitoring to prevent such behaviors.
- Promote responsible gaming in all our communication activities.
- Support studies that allow us to understand the impact of games on our participants and improve our Responsible Gaming model.
- Promote responsible advertising of our games, aligned with current legislation, our responsible gaming model, and our values.
- Provide citizens with accurate and appropriate information so they can engage in gaming activities in a reasonable and moderate way, promoting Responsible Gaming attitudes.
- Support initiatives that contribute to promoting Responsible Gaming and minimizing the impact that some games may have on vulnerable individuals.
- Encourage assistance for people with gambling problems through public centers or organizations declared to be of public benefit.
- Provide transparent information on the results and actions of Responsible Gaming initiatives.
- Promote continuous improvement in SELAE’s Responsible Gaming model.
- Make the Responsible Gaming policy available to all interested parties.
Principles
- Incorporate mechanisms to prevent minors from accessing gambling inappropriately.
- Promote integrity and collaboration in the fight against illegal gambling.
- Identify best practices regarding Responsible Gaming.
- Integrate Responsible Gaming as an essential part of operations, establishing clear rules to ensure compliance with applicable regulations and protect the interests of players and vulnerable groups.
- Encourage research and/or studies to contribute to society’s understanding of the social impact of gambling, communicating results to stakeholders.
- Provide the public with accurate and appropriate information to allow a reasonable selection of gaming activities, promoting Responsible Gaming attitudes.
- Provide training and information on Responsible Gaming to SELAE employees and implement programs for Sales Agents.
- Inform players and Sales Agents about Specialized Help Centers or Associations in cases of excessive gambling.
- Continuously improve Responsible Gaming programs.
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